return & refund
policy.

To be eligible for a return:
- Item(s) must be unused, in original packaging, and in the same condition that you received them.
- Returns must be requested within 3 days of the delivery date.
- Proof of purchase (e.g., receipt or order number) is required.

Non-returnable items include:
- Gift cards
- Final sale or clearance items
- Personalized or custom products
- Perishable or hygienic goods (unless damaged or defective)

Once your return is received and inspected, we will notify you:
- Approved refunds will be processed back to the original payment method within [5–10] business days.
- Shipping charges are non-refundable unless the return is due to an error on our part.
- If the item is returned damaged or used, a partial refund or denial may apply.

-Customers are responsible for return shipping costs, unless the item is defective or incorrect.
- For your protection, we recommend using a trackable shipping service or purchasing shipping insurance.

If you received a defective, damaged, or wrong item:
- Please contact us within 48 hours of delivery.
- Include photos of the product and packaging to help us resolve the issue swiftly.
- We will provide a replacement or full refund once verified.

To initiate a return, email us at [email protected] with:
- Your order number
- Reason for the return
- Photos if applicable

We currently do not offer direct exchanges.
To get a different item, return the product for a refund and place a new order.

If you haven’t received a refund:
- Check your bank or card provider’s processing time.
- Contact us if it’s been more than 10 business days since approval.

Questions or concerns?
Reach out to:
Website: https://nanushty.com/contacts
Email: [email protected]